Shipping Policy

Delivery Details and Exceptions

For practical purposes when ordering from rtic, carrier disruption, severe weather, peak demand, or address issues can cause delay; for completeness, the address entered at checkout must be complete and accurate.

From Order Review to Delivery

The customer-facing practice followed by rtic is that the stated business-day windows do not count weekends or applicable public holidays; additionally, the handling period is ordinarily 1-2 business days; where relevant, delivery in the carrier network is normally estimated at 4-6 business days after dispatch.

Tracking Information

Under this policy at rtic, carrier systems can require additional time before showing the initial scan; a shipment confirmation includes the available carrier tracking details.

Help With Shipping Problems

In administering this policy, rtic confirms that the merchant pays any approved return shipping for those problems; at the same time, customers should contact support@frostfieldgear.store or 512-603-2373 about loss, damage, defects, wrong items, or missing contents.

Cancellation Cutoff

For practical purposes when ordering from rtic, once a carrier has the order, the Refund Policy controls next steps; customers may request cancellation before shipment through support@frostfieldgear.store or 512-603-2373.

Where Orders Can Be Delivered

The documented approach of rtic is as follows: all United States orders receive free standard shipping; as a related safeguard, delivery is limited to addresses within the United States.

Responsible Store Information

rtic applies the following customer standard: this website is operated for customers by rtic; additionally, the published contact email is support@frostfieldgear.store; additionally, the physical business address and default return address is 4350 Redbud Dr, Wamego, Kansas, 66547, United States; for completeness, the store telephone number is 512-603-2373.