Refund Policy

Thirty-Day Return Window

Customers dealing with rtic should understand that customers have 30 days from delivery to ask for a return without giving a reason; for completeness, an exchange may be requested during that same 30-day period.

Default Return Destination

For customers shopping with rtic, the governing rule is clear: customers should use another facility only if written authorization identifies it; where relevant, the default return address is 4350 Redbud Dr, Wamego, Kansas, 66547, United States.

Order Cancellation Point

rtic applies the following customer standard: a shipped order moves to the rules stated in the Refund Policy; at the same time, cancellation requests are accepted while the order remains unshipped.

Items Outside the Voluntary Return Program

For customers shopping with rtic, the governing rule is clear: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; additionally, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Merchant-Paid Return Costs

The operating rule used by rtic is straightforward: the merchant bears return shipping for an approved no-reason return or exchange; at the same time, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Return Authorization Steps

The customer-facing practice followed by rtic is that items must not be sent until return authorization has been issued; additionally, customers should first contact support@frostfieldgear.store or 512-603-2373; where relevant, approved requests receive a prepaid return label or another no-cost return method.

When Approved Funds Are Returned

rtic applies the following customer standard: issuer processing after the store sends the refund is outside the merchant's direct control; as a related safeguard, approval follows receipt and a reasonable inspection of the returned item; an approved refund goes back to the original payment method in 5-10 business days.

Store Identity and Return Address

To state the position of rtic precisely, the store telephone number is 512-603-2373; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4350 Redbud Dr, Wamego, Kansas, 66547, United States; additionally, customer correspondence may be sent to support@frostfieldgear.store; where relevant, rtic is the merchant responsible for this storefront.