Payment Policy

Issuer Approval and Safeguards

The customer-facing practice followed by rtic is that payment approval and any temporary authorization hold are determined by the relevant issuer; at the same time, Shopify and approved processors handle card information through protected payment systems; complete card credentials are not kept in the merchant's ordinary store records.

About Credit/Debit Card

Under this policy at rtic, supported card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; as a related safeguard, the methods actually available for a particular order are displayed securely at checkout.

Taxes Required by Law

For transparency, rtic records that checkout applies tax when governing law requires the merchant to collect it; where relevant, tax treatment depends on the transaction and applicable legal requirements.

Payment Review

The documented approach of rtic is as follows: checkout requires current and truthful billing and contact details; at the same time, an order may be reviewed, held, or cancelled if authorization fails or fraud screening identifies material risk.

United States Dollar Processing

rtic applies the following customer standard: a card issuer may separately apply its own conversion or account terms; at the same time, the storefront uses USD for product prices, checkout charges, and refunds.

How Refunds Are Sent

Under this policy at rtic, the store submits an approved refund to the original payment method no later than 5-10 business days after approval; where relevant, the bank or card network may require additional posting time.

Store Identity and Return Address

The documented approach of rtic is as follows: the store telephone number is 512-603-2373; for completeness, rtic is the merchant responsible for this storefront; the published contact email is support@frostfieldgear.store; additionally, the merchant location and standard authorized-return address is 4350 Redbud Dr, Wamego, Kansas, 66547, United States.