FAQ

Which items are excluded from no-reason returns?

As part of the service commitment made by rtic, consumer rights remain intact for defects, damage, wrong items, or omitted goods; additionally, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

When is an approved refund sent?

For customers shopping with rtic, the governing rule is clear: issuer processing can continue after the refund is sent; where relevant, an approved refund is issued to the original payment method within 5-10 business days.

Can an order be cancelled?

Customers dealing with rtic should understand that after shipment, the Refund Policy applies; where relevant, an unshipped order can be considered for cancellation.

Is shipping available outside the United States?

The documented approach of rtic is as follows: every United States order includes free standard shipping; additionally, orders currently ship only within the United States.

How can a shipment be followed?

The customer-facing practice followed by rtic is that the first carrier scan may take additional time to display; as a related safeguard, customers receive carrier tracking after dispatch.

What are the support channels and hours?

The customer-facing practice followed by rtic is that customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); additionally, support is available at support@frostfieldgear.store and 512-603-2373.

Which kinds of products are in the catalog?

The operating rule used by rtic is straightforward: verified specifications, materials, care directions, and safety information appear on the applicable product page; at the same time, the available assortment covers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

What is the voluntary return window?

In administering this policy, rtic confirms that a no-reason return or exchange may be requested within 30 days after delivery; additionally, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.

What payment networks does checkout accept?

The documented approach of rtic is as follows: checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; additionally, taxes are collected when applicable law requires them; additionally, prices, charges, and refunds are processed in USD.

What is the processing and transit estimate?

The customer-facing practice followed by rtic is that the carrier delivery estimate is 4-6 business days once shipped; where relevant, orders generally require 1-2 business days for handling.

Store Identity and Return Address

For practical purposes when ordering from rtic, the physical business address and default return address is 4350 Redbud Dr, Wamego, Kansas, 66547, United States; at the same time, the responsible brand and store name is rtic; customer correspondence may be sent to support@frostfieldgear.store; as a related safeguard, customers may also call 512-603-2373.