Contact Us

Customer Service Channels

The customer-facing practice followed by rtic is that assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; where relevant, the published service channels are support@frostfieldgear.store and 512-603-2373.

Merchant Address

In administering this policy, rtic confirms that the merchant address for customer records is 4350 Redbud Dr, Wamego, Kansas, 66547, United States; as a related safeguard, approved returns use this address unless the return instructions identify a different controlled facility.

When Support Is Available

As part of the service commitment made by rtic, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; at the same time, a request arriving outside the stated schedule is reviewed on the next service day.

Getting an Efficient Response

Customers dealing with rtic should understand that an order number should be included when available; where relevant, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

How to Reach the Merchant

Under this policy at rtic, the merchant location and standard authorized-return address is 4350 Redbud Dr, Wamego, Kansas, 66547, United States; additionally, customer correspondence may be sent to support@frostfieldgear.store; where relevant, the responsible brand and store name is rtic; the store telephone number is 512-603-2373.